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For SVC and SOM staff: Connect remotely to your work PC from Home

Starting with your desktop\laptop at WORK:

Important Notes:  Do this first!  Open a browser window and navigate to  Type in the Search,“What is my IP?” and press enter.  Recordyour IP number for later use.

1.     Hold down windows key(bottom left of keyboard,between control and ALT)

a.     Press the PAUSE button (top right of yourkeyboard

(If PAUSE is colored in BLUE, youmust hold down the FN key as well)

b.     This will bring up the SYSTEM menu

c.     On the LEFT side, click REMOTE SETTINGS

d.     Under the remote tab make sure that only the topcheckbox is checked (see pic)

e.     Leave Remote settings, and the system menu

On your MAIN SCREEN, somewhere without an icon..RIGHT CLICK

a.     This will bring up a menu


c.     On the LEFT side… select POWER AND SLEEP

d.     Make Each checkbox on the RIGHT say NEVER

5.     If for any reason you cannot perform these taskson your pc at work, please call the iTarget helpdesk @ 412-648-2222

Moveto your Laptop\PC AT HOME:

Important Notes:  You must have your Virus Scan software andMicrosoft Updates completely up to date on your home computer before thisoperation can be successful.  Also,according to Pitt IT, Windows 10 and higher is the standard for remoteconnections.  No PC’s running Windows 7or lower will be allowed to connect.

1.     Installing Pulse Secure

a.     Go to and sign in

b.     Scroll down to and select Software DownloadService

c.     Accept the terms and continue

d.     Type in Pulse Secure in the search bar

e.     Depending on the computer select Windows 64 Bitfor Windows computers or Macintosh 64 Bit for Macs

f.      Click on Install

g.     Click on the file to download

h.     Once downloaded run the install

i.      Once install complete Pulse is ready to beconnected


2.     Logging into Pulse

a.      OpenPulse Secure. For Windows systems, the application should be listed inthe Start menu under Pulse Secure

b.   Click the plus-sign icon to create a profile

     c.     In the Server URL field,enter Leave the Type field atits default setting

     d.   In the Name field, enter aname for your Profile (for example, SOM). Click Add to savethe profile

     e.  Click the Connect buttonnext to your profile.

     f.     Type in Pitt ID and Password for theusername and password and click continue

     g.    Type in push for secondary password and click on continue

(Thiswill give you a DUO push on your phone… if you don’t have PUSH, you will needto call 412-624-HELP (4357) for assistance on setting up DUO)

     h.    Select Firewall role Firewall-School-of-Med-Staff-NetworkConnect OR SVC –SSLVPN-SOMSVC-STAFF and click continue

      i.     Once VPN is connected, the Remote DesktopConnection can be established 

3.  Remote Desktop onWindows:

a.     Go to the start menu and search for RemoteDesktop Connection and select the app

b.     Type in the computer name: (this is where you enter your IP number youGoogled)

c.     Click on Show Options

d.     For User Name type in PITT\user name

 (you can click the box for “Allow me to savecredentials” if you desire)

e.     Click on Connect

f.      Enter your regular Pitt password (the one you use for email)

g.     Click Yes to the certificate

h.     Connection to the computer will be established

i.      If needed to exit go to the blue bar at the topand click on the X

 4.  Desktop onMac:

a.     Install Remote Desktop 10 from App Store on Mac

b.     Click on Add PC

c.     Type in Computer Name:  (this is where you enter your IP number you Googled)

d.     Save the connection

e.     Double click on PC to connect to

f.      For User Name enter PITT\username and forPassword enter in account password

g.     Connection to the computer should be established

h.     If needed to exit go to the top of the screenand the bar should appear for the ability to close out


Article #151
Updated On: 3/17/2020 Index
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